fighting the lack of good ideas
Thanks to @Anon on Unix.SE for the pointer on how to do this. And to @Andy‘s comment on @mmckinst‘s answer for the warning about additional packages you may need. As my three readers know, I run a CentOS mirror. One of the idiosyncrasies of CentOS, like its upstream RHEL, is that DVD ISOs aren’t always…
There needs to be a better way of handling group conversations. IRC uses the constant scroll mentality. Email has reply-at-top, reply-at-bottom, and reply-inline. Forums, reddit, Google+, Facebook, Twitter, and the like have a scroll-like view – every new post is merely sequentially listed after the last. This can all lead to highly confusing digital conversations….
If you were going to create a support ticketing system from scratch – what would you put in it? My initial list of needs (some of which derive from my book, Debugging and Supporting Software Systems, and other from my experiences in ticket smashes): “long” title support (HP truncates at 80 characters – give me at…
continue “what should an “ideal” support ticketing system provide?” »
Robert Cringely has written myriad times on IBM. His most recent post was titled, “How to fix IBM”. His solution is simple and easy: “Go back to customers being a corporate priority.” But IBM, as it stands today, will never get there. And all the “leadership” they’ve brought in over the years has only compounded their…