fighting the lack of good ideas
Should it be as a revenue stream? Or can it be far, far more? Every place I have worked since getting into professional services back in early 2008 has viewed the goal of the organization as making money by performing services. Whether or not the customer was happy, something useful was delivered, whether a relationship…
continue “what should a professional services group’s goal(s) be?” »
I am a huge believer in unsales. And not in the pharmaceutical industry sense. Because “shipping is a feature“, and because I intensely dislike the “do it for me, then hand me the keys” mentality, I routinely follow the unsales methodology. What is unsales? It is [almost] only selling what a customer can use today. I…
Law 21 No one likes feeling stupider than the next person. The trick, then, if to make your victims feel smart – and not just smart, but smarter than you are. Once convinced of this, they will never suspect that you may have ulterior motives. –Robert Greene, The 48 Laws of Power (review)
Documentation is vital. There’s never enough. And there’s always too much. In general, these are the areas I find documentation to fail: Not Enough Too Much/Many why-tos (instead of how-tos) tutorials on things you need architecture explanation design philosophy “how we got here” “why we are here” future plans / roadmaps deltas from standards recording…
continue “there’s never enough documentation | there’s too much documentation” »
I have been working from home for nearly 5.5 years. The benefits are myriad – not least of which is the minuscule commute and savings on fuel, eating out, etc. Sometimes I travel for work. This accomplishes many good things – a chance to put faces to names and voices, get a chance to read…
In my line of work, I often need to create documentation for clients. Documentation in general is a Good Thing™. But good documentation’s goal should always be to augment and improve upon what already exists – not to supplant, downgrade, or muddle what already exists. A prime example of this has come up with a…
continue “new documentation should always augment the status quo” »
Law 20 It is the fool who always rushes to take sides. Do not commit to any side or cause but yourself. By maintaining your independence, you become the master of others – playing people against one another, making them pursue you. –Robert Greene, The 48 Laws of Power (review)