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Category Archives: insights

want to reduce gas consumption?

Buy better tires.
I referenced Seth Godin earlier today in regards to investment in developing countries.
Why is it, then, that a marketing blogger would talk about wanting to reduce fuel consumption? I think it’s because it’s easier to relate to than streamlining other processes you may have in your business or development cycles. It’s something we [...]

store brands are sometimes better

I shop at various grocery stores, and the cashiers generally look at my purchases a little askance: clementines, milk, ice cream, pot pies, beer, Ensure – they seem to get confused when I checkout with my selections.
I was raised with a thrifty mindset, but am not afraid to spend money for better quality.
For years I’ve [...]

the best middle name. ever.

While I typically don’t repost, Seth Godin’s post was awesome.
“The best middle name ever
It’s not Warren or Susan or Otis or Samuel or Tricia.
It’s “The.”
As in Attila The Hun or Alexander The Great or Zorba The Greek.
When your middle name is ‘The’, it means you’re it. The only one. The one that defines the category. [...]

nucleation – the secret to maintaining a good head?

I had a Beck’s this evening with dinner.
The special Beck’s glass, like the Samuel Admas Perfect Pint Glass, has a small segment at the bottom that forces the dissolved CO2 to form bubbles, and yields a [near] constant head on the beer.
For those of you that saw the Mythbusters episode dealing with Mentos and Diet [...]

kelly johnson’s 14 rules of management

Johnson’s famed ‘down-to-brass-tacks’ management style was summed up by his motto, “Be quick, be quiet, and be on time.” He ran Lockheed’s Skunk Works by these 14 rules.
Kelly’s 14 Rules:

The Skunk Works manager must be delegated practically complete control of his program in all aspects. He should report to a division president or higher.
Strong but [...]

please stay home next week tuesday

if you’re undecided. If by now, with a week left, you haven’t picked who you’re going to vote for as President (and I almost don’t care who you pick [I do, but that's another story]), don’t vote.
I’d like to tell you to vote for the guy I want to win, but I don’t like even [...]

i love traveling

I hate not being home.
I travel for a living now, performing site installations, upgrades, customizations, and on-site support for our customers. The travel’s a blast – see new places, try new food, drive different car. But not being home except weekends does kinda cut into one’s social activities.
At this point, I wouldn’t trade the type [...]

queuing the next generation

Like many people, I work for an under-staffed segment of a remarkably under-staffed company.
Before transitioning to professional services, I worked for support, and they are even more under-staffed.
I see a simple solution to this problem, but the company is too short-sighted to implement anything like this, sadly.
Problem: We need new people. Desperately. Especially in support, [...]

preparing for change (part the second)

As with knowledge capture, so must any successful organization pursue training.
Training need not be formal. It can be self-paced, on-the-job, as-you-go, or formal. I know that I have learned the most about the product I support not from formal training, but from actually supporting it.
Part of that is because we have had a tribal knowledge [...]

preparing for change (part the first)

I have recently been preparing to change jobs within my company from Support to Professional Services. This has lots of caveats, concerns, and corners to shine light into, alleviate, and circumvent.
The first thing that I did when I found out that I would, in fact, me able to move to ProServe from Support was to [...]

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