fighting the lack of good ideas
2 years ago I wrote-up how you can change the default choice for the PXE menu in HP Server Automation. Found out this week that those instructions are not valid if you are running 10.0 (release this past summer). HP changed how they present their PXE menu with 10.x, and I have filed an RFE…
Should it be as a revenue stream? Or can it be far, far more? Every place I have worked since getting into professional services back in early 2008 has viewed the goal of the organization as making money by performing services. Whether or not the customer was happy, something useful was delivered, whether a relationship…
continue “what should a professional services group’s goal(s) be?” »
I am a huge believer in unsales. And not in the pharmaceutical industry sense. Because “shipping is a feature“, and because I intensely dislike the “do it for me, then hand me the keys” mentality, I routinely follow the unsales methodology. What is unsales? It is [almost] only selling what a customer can use today. I…
Documentation is vital. There’s never enough. And there’s always too much. In general, these are the areas I find documentation to fail: Not Enough Too Much/Many why-tos (instead of how-tos) tutorials on things you need architecture explanation design philosophy “how we got here” “why we are here” future plans / roadmaps deltas from standards recording…
continue “there’s never enough documentation | there’s too much documentation” »
I have been working from home for nearly 5.5 years. The benefits are myriad – not least of which is the minuscule commute and savings on fuel, eating out, etc. Sometimes I travel for work. This accomplishes many good things – a chance to put faces to names and voices, get a chance to read…
In my line of work, I often need to create documentation for clients. Documentation in general is a Good Thing™. But good documentation’s goal should always be to augment and improve upon what already exists – not to supplant, downgrade, or muddle what already exists. A prime example of this has come up with a…
continue “new documentation should always augment the status quo” »
New record for longest blog title I’ve ever had. I think. First, the pros: it’s concise, finishing at a mere 91 numbered pages, including sample questions and the index. Second, the cons: it’s 63 pages of bullet points with little-to-no explanation of terms, examples, etc. William Manning appears to have done an admirable job of…