fighting the lack of good ideas
Discovery News reports that squirrels network like Facebook users. I don’t know about you, but it seems to me that Facebook is a heluva lot newer than squirrels. Shouldn’t the comparison be that Facebook users network like squirrels do? I could see being accommodating to modern society and not compare Facebook networking, to, say… how…
As with knowledge capture, so must any successful organization pursue training. Training need not be formal. It can be self-paced, on-the-job, as-you-go, or formal. I know that I have learned the most about the product I support not from formal training, but from actually supporting it. Part of that is because we have had a…
I have recently been preparing to change jobs within my company from Support to Professional Services. This has lots of caveats, concerns, and corners to shine light into, alleviate, and circumvent. The first thing that I did when I found out that I would, in fact, be able to move to ProServe from Support was…